Frequently Asked Questions – KVR MP

Home/Frequently Asked Questions – KVR MP
Frequently Asked Questions – KVR MP2020-11-20T08:34:20-08:00
How do I register a developer account with KVR?  2020-10-08T08:33:31-08:00

A developer account may already exist for your brand.
KVR may have created an account which you simply need to claim.
To determine if an account already exists, search for your brand on KVR.
To search, simply enter your brand name into the SEARCH field in the upper right hand corner of the KVR Home Page.

 

KVR Search Results are complex but the middle column is where we show Developers who match your search.

If your brand is there, click it.

This takes you to your KVR Developer Page in the KVR Product Database.


If no one has EVER claimed your developer account, you’ll be greeted with a huge message encouraging you to assume command. Click it to apply.  You must be logged into your KVR account so we may add authorization to it.

If anyone has already registered as an ADMIN for your Developer Account, look for the link in the upper right hand corner labeled ACCESS KVR ADMIN FOR (your brand).  And follow the instructions to request your account be authorized to ADMIN this developer.

ADMIN requests are handled manually by an actual human being who must assess if you are legit.  This can sometimes take a day or two.  Please be patient.  We very much want to have you proactively involved with the management of your Developer Account but we do not wish to allow anyone we should not.

How do I access my Developer Dashboard?2020-09-30T11:41:26-08:00

To access your Developer Dashboard you must first be logged into KVR with a KVR Member identity authorized as an ADMIN for your brand.

If you are not yet registered as an ADMIN read the FAQ on this page entitled: How do I register a developer account with KVR?  

If you are logged into KVR as a registered ADMIN simply click: https://www.kvraudio.com/z

 

 

How do I add products to the KVR Product Database?2020-10-01T11:48:50-08:00
How do I authorize my brand so it can be sold via KVR Marketplace? 2020-10-02T11:49:48-08:00

Log into your KVR member account and navigate to your KVR Developer Dashboard.
When logged in, this link will take you to your Developer Dashboard directly: https://www.kvraudio.com/z

The first tab group on your Developer Dashboard is labeled Marketplace.

This group contains ONE tab labeled MP Summary.

Click this MP Summary tab to reveal the KVR Marketplace Terms and Conditions Agreement.  Read it carefully and thoroughly. Then, if you are in agreement with these Terms & Conditions…
Check the box at the bottom
Click the APPLY TO SELL @ KVR button to submit.

This application will be reviewed by a human. Please allow a day or two for that to happen. When your application is approved you’ll receive a confirmation email.

If anything seems amiss you’re welcome to reach out to us directly at Marketplace@KVRAudio.com.

When your application is approved you’ll be able to undertake the process of activating your individual products so they are available for us to sell within the KVR Marketplace.  Additional tabs will then appear in the Marketplace Tabs Group.  These will allow you to onboard and manage your Marketplace products.

 

 

 

 

How do I add my products to KVR Marketplace Departments?2020-10-01T11:47:35-08:00

The KVR Marketplace has created several departments to streamline the shopping experience for KVR members.  The current list of departments includes:

To insure your products appear within these departments please add SUB TAGs as follows:

  • MPE
  • MP Guitar Effects
  • Kontakt Instrument
  • MP Engine
  • MP HALion
  • MP-SampleTank
  • MP Guitar VIs

Using MASS EDIT it is possible to add a tag to a group of products in one pass.

To use MASS EDIT for this task:

Log into your KVR account and navigate to your Developer Dashboard.

The second TAB GROUP on your Developer Dashboard is products.
Within that TAB GROUP select LIVE to see all your products in a spreadsheet format.

Select the products you wish to MASS EDIT by checking the box in the second column.

With your products selected click the mysterious gear thingie to enter MASS EDIT mode

The MASS EDIT window shows you a list of the products you have selected.

Click the PLEASE CHOOSE WHAT TO CHANGE drop down and select ADD A TAG.

 

 

Add the name of the tag required for the Department you want this product to appear within.

Then click UPDATE.

You did it!
All the selected products should now be tagged so that they appear in the specified KVR Marketplace Departments.
To confirm: navigate to the department in question and see for yourself.

 

 

How do I setup a promotion for my products in the KVR Marketplace?2020-10-08T06:22:58-08:00

To set up a promotion, navigate to www.KVRAudio.com and log into your KVR user account.

Then click the button at the top of the KVR home page labeled ADMIN:

This takes you to your Developer Dashboard. There look for the MP Products tab within the Marketplace Tab Group:

The MP Summary tab displays a spreadsheet style list of all your Marketplace products.

Select the products you wish to put on sale by checking the check boxes in the second column:

To enter MASS EDIT click the mysterious gear thingie at the top of column 2:

This opens the MASS EDIT window where you are shown a list of the products you have selected.

To put the selected group of products on sale use the PLEASE CHOOSE WHAT TO CHANGE drop down to select KVRMP: Offer/Promo: % Discount + Start/End Dates

This opens a dialog where you tell KVR the Percentage Discount and the Time Frame of your promotion:

When you’ve input your details, click UPDATE and celebrate your success. You did it! Your promotion is now scheduled.

MULTIPLE DISCOUNTS?

If you wish to offer some of your products at one discount and others at a different discount, you may repeat this procedure however many time you need with separate groups of products.

 

How do I configure my products so they can be sold within the KVR Marketplace?2020-10-08T11:31:27-08:00

To authorize your products from within the KVR Product Database so they may be Sold Via KVR (SVK) we require four critical elements:

  1. INVENTORY
  2. INSTALLERS
  3. DELIVERY INSTRUCTIONS
  4. SUPPORT CONTACT INFO
1. INVENTORY
Normally license codes.
Unless your product is unprotected.
Your codes may be managed DIRECT or via a digital distribution portal.
2. INSTALLERS
KVR offers to host only small files <128MB.
Formats: zip, rar, exe, msi, dmg, mp3, ogg, wav, flac, pdf.
For larger installers you may specify a PRIVATE DOWNLOAD URL.
This URL is masked such that customers can’t detect the source location of your file.
3. INSTALLATION INSTRUCTIONS
This is a document provided to customers with step by step installation  procedures for your product.
4. TECH SUPPORT CONTACT INFO
This can be phone, email, a support URL or all of the above.

When you’ve handled these four elements you’ll then need to connect these elements with each product.

This final step is explained in our FAQ entitled:

How do I upload license code inventory for KVR Marketplace DIRECT?2020-10-08T10:19:23-08:00

To sell your product via KVR Marketplace DIRECT…

Log into your Developer Dashboard: https://www.kvraudio.com/z

To access your Developer Dashboard you must first be logged into KVR with a KVR Member identity authorized as an ADMIN or EDITOR for your brand.

The first tab group is labeled Marketplace.
Within the Marketplace tab group look for the tab labeled: Config & Contact.

Click the Config & Contact tab to display the Config & Contact edit page.

To create a license silo look for the ADD NEW button in the left column.

Click the ADD NEW button to display the EDIT dialog.

Name your new license silo to match your product name.
Click SAVE to save it.
Close the edit dialog to return to the Config & Contact page.
Refresh the page to display your newly added License Silo.
A new (empty) license silo will look like this:

To upload license codes, click on your new (empty) license silo to display the License Silo Edit dialog.

Look for the ADD LICENSES button.
Click the ADD LICENSES BUTTON to display the UPLOAD dialog. 

Follow the instructions presented there to upload your codes.

You CAN upload a single code but usually you’ll upload multiple.
To upload multiple:
Arrange your codes on a PLAIN TEXT document so they are one line per code.
Click CHOOSE FILE to select your PLAIN TEXT license codes document.
Then click SAVE to upload.
If you are successful upload dialog should look like this:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Close the Product License Silo Edit dialog.
Refresh the Config & Contact page to see your updated Product License Silo: 

 

You’ve done it!
Note the ALLOCATED TO shows this license silo is not yet associated with any products.
We’ll create that connection in the Product Page setting.

How do I make small installers available for KVR Marketplace DIRECT?2020-10-08T11:01:45-08:00
KVR offers to host only small files <128MB.
Formats: zip, rar, exe, msi, dmg, mp3, ogg, wav, flac, pdf.
For larger installers you may specify a PRIVATE DOWNLOAD URL.
To upload installers (or content) smaller than 128MB:
Log into KVR as a registered ADMIN or EDITOR then click: https://www.kvraudio.com/z
 to access your Developer Dashboard.
The fifth tab group is labeled: Files.
Within the Files tab group click the tab labeled BINARY FILES to display the Binary Files page.
Your files need to be purchased before being downloaded so select:
PRIVATE FOLDER
To upload your file:
Drag your <128MB file to the window labeled DRAG FILES HERE.
Or, click ADD FILES to navigate to your file.
When your file is ready it should appear like this:
Click START UPLOAD to begin the upload process.
When your file is successfully uploaded it should look like this:
Congratulations!  You did it!
The final step is to point to this file from its corresponding Product Page.
How do I make large installers available for KVR Marketplace DIRECT?2020-10-08T11:03:06-08:00
KVR offers to host only small files <128MB.
Formats: zip, rar, exe, msi, dmg, mp3, ogg, wav, flac, pdf.
For larger installers you should specify a PRIVATE DOWNLOAD URL.
To securely link to installers (or content) larger than 128MB:
Log into KVR as a registered ADMIN or EDITOR then click: https://www.kvraudio.com/z to access your Developer Dashboard.
The second tab group is labeled: PRODUCTS.
Within the PRODUCTS tab group click the tab labeled LIVE to display all your products in a list.
From this page click on the name of the product you wish to modify to open the Product Edit page.
Within the Product Edit page use the Page Navigation menu to jump to Operating System.
Within the Operating System block select operating systems for which you have installers.
This reveals fields where you can specify several things specific to each operating system including DOWNLOAD (PRIVATE).
Here you should paste a URL where the relevant installer (or content) is stored.
Click the little blue HELP question mark for a detailed explanation of how this works.

When you’re done, click UPDATE DATABASE to save your changes.

How do I upload or create a Delivery Instructions document for KVR Marketplace DIRECT?2020-10-08T10:31:58-08:00

Delivery Instructions are provided to customers for each item purchased.
It is possible ONE Delivery Instructions document is applicable to your entire brand.
Or, you might have several Delivery Instructions documents for differing products.
KVR allows you to create as many as you require.

It is possible to create a delivery instructions document on KVR in html.
Or you might prefer to link to a pdf.
Or you might opt to simply direct customers to your installation page.

To set Delivery Instructions up:
Log into your KVR Member account authorized with ADMIN or EDITOR privileges for your Developer Account.
Navigate to your Developer Dashboard by clicking this link: https://www.kvraudio.com/z

The first tab group is labeled Marketplace.
Within the Marketplace tab group look for the tab labeled: Config & Contact.

Click the Config & Contact tab to display the Config & Contact edit page.

To create or setup a Delivery Instructions document Look for the PRODUCT DELIVERY INSTRUCTIONS section in the right column and click the ADD NEW button.

Name your Delivery Instructions document.
Then use the html editor to create your Delivery Instructions.
This may be a complex explanation or it might simply say click this link for Installation Instructions.

When you’re done, click SAVE to save your new Delivery Instructions document.
In a final step you’ll point to this document from each product page.

How do I add my Tech Support Contact Info to my KVR Developer Account?2020-10-08T10:52:38-08:00

It is critically important that customers can quickly and easily connect with Tech Support should they need it.  If your Developer Profile does not include this information cries for help will come to KVR Marketplace.  We know a fraction about your product compared to you so it is very important to insure this does not happen.

To add Tech Support Contact Info to your Developer Profile:

Log into A KVR Member account authorized as an ADMIN or EDITOR for your Developer Account.
Navigate to your Developer Dashboard by clicking this link: https://www.kvraudio.com/z

Within your Developer Dashboard look for the ADMIN tab group.
Within the ADMIN tab group look for the PROFILE & INFO tab.
Click the PROFILE & INFO tab to display the PROFILE & INFO page.

Fill in the Support Contact Info fields.

When finished, click SAVE CHANGES to…  save changes.

How do I activate my product for KVR Marketplace DIRECT?2020-10-08T11:24:09-08:00

Now that you have completed the step to configure your products to be sold via KVR Marketplace DIRECT, it’s time to connect those elements to your product and activate it.

Log into a KVR Member account authorized as an ADMIN or EDITOR for your Developer Account.
Navigate to your Developer Dashboard by clicking this link: https://www.kvraudio.com/z

Within your Developer Dashboard the second tab group is labeled PRODUCTS.
Within the PRODUCTS tab group click the tab labeled LIVE to display all your products.

Click the product name for the product you wish to edit.
This opens the Product Edit Page for that product.
Within the Product Edit Page the fourth section is labeled KVR AUDIO MARKETPLACE (SELL VIA KVR)
Within the MARKETPLACE SETTINGS are click the EDIT button within the RED box.
Here click the checkbox for SELL VIA KVR and then SAVE CORE SETTINGS.
This closes the Core Settings Dialog.
The box for the Core Settings should still be RED but it will now inform you that there is no active Selling Profile by which to sell.

Below the Marketplace Setting are you’ll find the KVR Marketplace Selling Profiles area.
To add a Selling Profile click the Green Plus sign.
This opens the ADD NEW SELLING PROFILE dialog.

At minimum you’ll need to complete these fields:

  • PROFILE NAME: We recommend calling DIRECT Selling Profiles: DIRECT
  • IS PROFILE ACTIVE: Set to ACTIVE.
  • PRICE: Set the MSRP for your product.
  • COPY PROTECTION: Most products will be ONLINE ACTIVATION (Challenge / Response Code)
  • LICENSE DELIVERY: Most products will be INSTANT (Challenge Response / Authorization Code)
  • DELIVERY INSTRUCTIONS: Here you’ll point to the Delivery Instructions document you’ve created.
  • LICENSE SILO: Here you’ll point to the Product License Silo you’ve created for this product.

When all these elements are complete click SAVE SELLING PROFILE to save your changes AND activate your product.

If you got everything right the MARKETPLACE SETTINGS Core Settings box and the active Selling Profile will turn GREEN.

To see your product active in the KVR Marketplace, click the BIG GREEN MARKETPLACE button in the upper right hand corner of the Product Edit Page.